Pat, our valued client from South Africa, initially approached us due to his dissatisfaction with the quality and service provided by his local packaging supplier. He had concerns about whether we could match the same quality and color materials that his business had been using consistently for all their products. Pat was reluctant to make any changes that might disrupt his established processes.
Upon receiving a sample box from us, it became evident that the workmanship of his previous supplier had been subpar. The material cutting and finishing techniques were outdated and inefficient, resulting in higher production costs. We immediately identified these issues and proposed solutions to enhance the overall quality of his packaging.
One of our key recommendations was to incorporate right-angle edges on the sides and rounded edges on the top of the boxes, giving them a more three-dimensional appearance. Additionally, we worked diligently to source materials that matched the quality and color of Pat's sample, whether it be special paper or inlay lining fabric. Our commitment to finding an exact match was unwavering.
Following the successful implementation of these improvements and the shipment of the revamped packaging, we received a heartfelt letter of satisfaction from Pat:
